Frequently Asked Questions
- Where are you located?
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We are currently located in the Central Florida (Orlando City) area.
- What is your return policy?
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You can find more information in our Returns + Exchanges page.
- What is your shipping policy?
- After I place my order, when can I expect it to be sent?
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We fulfill shipments Mondays through Thursdays for orders that have been received on the previous business day.
- Why do you only fulfill orders Mondays-Thursdays?
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A good portion of our items should not be exposed to extreme temperatures for prolonged amounts of times. By fulfilling orders these days of the week we ensure that we do not leave your items with the delivery partner over the weekend where deliveries will not be made.
- One of my products was damaged in transit, what do I do?
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You can find more information in our Returns + Exchanges page.
- I have an idea for I+J! How can I send it to you?
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Feel welcome to reach out to us through social media or send us a message through our Contact Us page.
- I'm interested in joining the I+J team, what do I need to do?
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While we would love to add more friends to the team, we are only just starting! Send us your info to info@ibisandjoel.com and we will get back to you as soon as we have something available.
- My question was not answered here, how can I contact you?
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You can always reach us by clicking the "Chat with us!" button at the button right or send us a message in the Contact Us page.